Heat Plus Uk is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect We collect personal information that you provide directly to us through our website or when requesting our services. This may include:
Contact Details: Name, postal address, email address, and telephone numbers.
Property Information: Details about your heating, renewable, and plumbing appliances.
Payment Information: Financial transaction data, which is kept for up to seven years for tax purposes.
2. How We Use Your Data We process your personal data under the following legal bases:
Contractual Necessity: To provide quotes, perform heating installations, or carry out maintenance services you have requested.
Legal Obligation: To comply with accounting, tax, and safety regulations.
Legitimate Interests: To respond to your enquiries and improve our website's user experience.
Consent: To send you marketing communications, such as service reminders, if you have opted in.
3. Data Sharing: We do not sell or rent your personal information. We may share data with:
Service Providers: Third parties assisting with web hosting, payment processing, or email delivery.
Regulatory Bodies: MCS, Gas Safe Register or insurance providers as required for certification and safety compliance.
4. Data Security and Retention
Security: We use technical measures such as SSL encryption to protect data during transmission.
Retention: We retain personal data only as long as necessary. Typically, project records are kept for 7–8 years after contract completion for legal and warranty purposes.
5. Your Rights Under UK data protection law, you have the following rights:
Access: Request a copy of the information we hold about you.
Correction: Ask us to rectify inaccurate or incomplete data.
Erasure: Request that we delete your data (the "right to be forgotten").
Withdraw Consent: Stop us from using your data for marketing at any time.
6. Contact Us If you have any questions or wish to exercise your rights, please contact us:
Email: heatplusuk@gmail.com
Address: 47 Orchard Way,Rickmansworth, WD3 8HZ
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.Would you like to add a specific section for annual service reminders or emergency call-out procedures.
7. Annual Service Reminders
Purpose: We use your contact information to send automated reminders (via email, SMS, or post) when your boiler or heating system is due for its annual safety check or service.
Lawful Basis: We process this data based on our Legitimate Interests to help you maintain your manufacturer's warranty and ensure your home's safety.